Pet Sitting & Dog Walking FAQs
Q. Are you bonded and insured?
A. Yes, we are fully bonded and insured. A copy is available upon request.
Q. How long is each visit?
A. Each pet care visit is approximately 30 minutes. How we spend our time with your pet will be determined during your initial Meet and Greet consultation and is customized to meet you and your pets needs.
Q. What type of payment do you accept and when is payment expected?
A. We currently accept payments cash and check. Please make checks payable to Wiggles n Wags Pet Services. Payment is expected prior to, or on your scheduled pet care appointment date.
Q. Do you provide pet boarding services?
A. We feel that providing services in the client’s home creates less stress on your pets, and allows them to continue spending time in their own familiar surroundings. Therefore, we do not provide pet boarding services.
Q. Will we have the same sitter each time?
A. You and your pet will be assigned one primary pet sitter or dog walker, and an additional back-up pet sitter or dog walker that will also be fully cross-trained for times when your primary sitter is unavailable. All pet sitters are trained by Penny and Nicole, and will provide the same love and care you have grown to love from Wiggles n Wags.
Q. What if I have an emergency and need pet care service on short notice?
A. Under normal conditions, we request that you schedule service as far in advance as possible. However, should you an emergency arise, please call us and we will do our best to accommodate your needs.
Q. Are you able to administer medication and/or give injections?
A. Yes, we will happily give your pet any medications needed, including insulin injections and subcutaneous fluids.
Q. How many keys do I need to provide to you?
A. Two keys are required for us to access your home and your pet. Please plan to have these keys on hand for us at the time of our Meet and Greet consultation. One key will be used by your sitter, while the other key will serve as our back-up, and kept in our office safe for your security. All keys are marked with a security code to avoid any link back to your name or home.
Q. My pet has a history of being aggressive. Will you accept him/her as a client?
A. During our initial Meet and Greet consultation in your home, we will be assessing the connection between your pet and our pet sitter or dog walker. When working with pets that have some social challenges, it can sometimes take a few visits for the pet to socialize a bit more with the pet sitter to feel comfortable and to form a bond. During these additional visits, the client must be present, and the regular pet sitting fee will be charged. If challenges continue to persist, and we feel the situation is unsafe for the pet and/or our pet sitter, we reserve the right to discontinue service.
